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Accessible Services & Accessibility Feedback

Fernie Heritage Library is committed to providing an accessible digital space.

We are demonstrating our commitment to accessibility with a new Accessibility Plan, created by the Kootenay Libraries Accessibility Committee. Please review our Plan and share your feedback. By working and learning together, we can be accessible to all.

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We also work hard to eliminate barriers of all kinds, including:

Financial

  • Membership and programming at Fernie Heritage Library is FREE.
  • We choose not to charge overdue fines.

Accessibility features in our Library

  • Our parking area has two designated accessible parking spaces available (on the south east side of the building, access from 5th Street).
  • The entrance door beside the garden has a ramp and handicap push plates to allow for easy opening.
  • Our circulation counter has a low section to provide easy access for wheelchair users.
  • Our public computer stations are wheelchair accessible.
  • Our aisles are wide enough to accommodate individuals with mobility issues.
  • Our public washroom is equipped with handrails for safety and support.
  • We have an elevator inside for access to all three floors.

Services

  • The National Network of Equitable Library Service (NNELS) — an online public library of downloadable ebooks and audiobooks for library members with print disabilities.
  • Website Preferences Tool — visitors to the Library website can change the look of the page presentation according to their reading preferences and needs. These changes can help someone with vision challenges to improve their reading experience.

Online Courses

  • Gale Courses – Offers a wide range of highly interactive, instructor led courses that you can take entirely online. Courses run for six weeks and new sessions begin every month. Courses include: Empowering students with disabilities, Teaching students with learning disabilities, Teaching students with autism, Teaching students with ADSD, and more.
  • LinkedIn Learning – A leading learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. Check out the video library of engaging, top-quality courses taught by recognized industry experts.

Subject Guides

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Accessibility Feedback

Why Collect Feedback on Accessibility?

The purpose of collecting feedback on accessibility is to identify, reduce, and remove barriers that patrons experience when they are accessing services at the library. We will use the feedback from patrons to improve accessibility at the library.

Anyone can provide feedback on accessibility at the library, including if you experience a barrier or witness someone experiencing a barrier.

How to Submit Feedback

You may submit feedback in person at the library, by mail, telephone, e-mail, and through our social media account(s). You may attach photos, videos, and voice recordings to feedback submitted via e-mail. Feedback may be submitted anonymously.

When submitting feedback, be sure to include

  • A description of the event, program, material, or service you or someone else was trying to access,
  • a description of the barrier you or someone else encountered, and
  • recommendations and/or general feedback.

You can visit our Contact Us page for our location, hours, phone number, and e-mail address.

Please send mail to:

Fernie Heritage Library
P.O. Box 448
Fernie, BC V0B 1M0
Canada

What to Expect

All feedback and suggestions will be carefully considered. Feedback may be used to improve library services, library infrastructure, or may be used when developing future accessibility plans.

All feedback will be anonymized regardless of the method by which it is submitted. If submitted in paper format, your feedback will be digitized and stored electronically. Accessibility feedback both in print and digital formats will be stored according to our library’s records management policy.

All feedback, except that submitted anonymously, will be acknowledged in the way in which it is received.